Welcome & Overview

MSH

Our Core Values & Onboarding Approach

Our core value is a people-first approach that guides our entire onboarding process. We are committed to a seamless transition that supports your team and ensures there is absolutely no impact on the exceptional patient care you provide.

  • People First Mentality: Every decision stems from our commitment to the well-being of our team and patients.
  • Systematic Excellence: We use robust systems to drive success, ensuring consistent and reliable operations.
  • Transparency to Build Trust: We believe in open communication and accountability to forge strong relationships.
  • Collaboration Over Competition: We nurture collaborative efforts to improve patient outcomes and promote holistic healthcare.

Your Dedicated Support Team

We have a comprehensive support team dedicated to your success, covering all key areas: Talent, HR, Operations, Finance, Marketing, and Specialty Clinical Support. During your on-boarding, we will introduce you to your direct operational support leader who will be your primary point of contact.

Kirby Arnold

Kirby Arnold

Chief of Operations

Misty Bauer

Misty Bauer

Operations Point of Contact

Randy Lester

Randy Lester

VP of Finance

Jennifer Henningfeld

Jennifer Henningfeld

VP of Talent

Your 30-60-90 Day Onboarding Journey

Our on-boarding is a phased 30-60-90 day process designed for a seamless transition. The first 30 days are dedicated to building a strong foundation where we focus on people—your team and the operational support needed—to ensure a smooth integration without impacting patient care.

The First 30 Days: Laying the Foundation

1 Week 1

Team & Workflow
Integration

  • Meet the core support team and build rapport.
  • Introduction to key financial and operational systems.
  • Review of the patient journey and clinical flow.

2 Week 2

Systems Integration
& Initial Training

  • Transition to our centralized AP system.
  • Payroll integration via Rippling.
  • Align daily operations with best practices.
  • Intro to reporting & reconciliation tools.

3 Week 3

Strategy &
Optimization

  • Marketing Strategy Launch
  • Procurement Coordination
  • Revenue Cycle Review
  • Financial Stability Focus

4 Week 4

Review &
Feedback

  • Receive initial operational & financial reports.
  • Progress Review Meeting
  • Plan for Continued Support

Our Support Systems & Tools

White-Glove IT Support

Our IT department provides white-glove, 1-on-1 support to manage all technology transitions and changes, ensuring a secure and seamless process for your practice.

System Access & Credentials

You will receive credentials for accessing our support systems, communication channels, and any relevant software platforms as they are rolled out.

Key Platforms & Tools

  • Rippling: For seamless payroll and HR integration.
  • Centralized AP System: For efficient management of all payables.
  • Reconciliation Tools: For accurate end-of-day and month-end financial reporting.

Key Contact Areas – Your First 30 Days





AP & Financial Management

Your financial processes will begin transitioning to our systems. This includes support for billing, claims submission, collections audits, doctor commission calculations, and patient refunds. All payables will be moved to our centralized system to ensure timeliness and transparency.

HR & Payroll

We will manage onboarding, offboarding, payroll disbursements, benefits coordination, and compliance with labor laws. You’ll receive support from a dedicated HR advisor.

Operational Support

Daily operational workflows such as scheduling, call tracking, and system performance monitoring will be streamlined. We help eliminate bottlenecks and improve service response times.

Marketing Strategy

Our marketing team will coordinate local campaigns, digital outreach, reputation management, and performance metrics across your organization’s locations.

Procurement & Vendors

All vendor contracts, equipment orders, and service relationships will be reviewed and centralized. We ensure your offices get the best pricing and timely fulfillment.

A Call to Action: Moving Forward Together

Achieve Our Shared Vision

Let's collectively channel our efforts and enthusiasm, supporting one another as we move forward together.

Lean Into the Week

Embrace the week ahead with an open mindset. Your readiness fosters resilience and adaptability.

Ask Questions

Encouraging inquiry ensures clarity and understanding. We empower you to seek information confidently.

Bring Your Whole Self

Authenticity fosters connection. We encourage you to bring your whole self to the team, promoting an inclusive culture.